Refund and cancellation policy
How refunds and cancellations are handled for services provided by A1 Top Up Services Private Limited.
This page explains our general approach to refunds and cancellations. The agreement for your account sets out the specific terms.
Recharge and bill payment transactions
- A transaction with a successful status is complete and is not reversed by us.
- A transaction with a failed status is returned to your account balance.
- A transaction with a pending status is not final. We wait for the operator or biller response, and the amount is settled once the final status is known.
Wrong number or wrong details
A recharge or payment sent to the wrong number or account cannot normally be reversed once it succeeds. Please check details before you submit.
Software and setup fees
Refunds for software packages or setup fees, if any, are described in the agreement for that package.
How to raise an issue
Contact us through the contact page with the transaction reference and details, and we will look into it.
Ready to add recharge to your business?
Tell us what you want to offer. We reply with the next steps and details about sandbox access.